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Find solutions
on your own

#craftgoesdigital

The digital support
for every machine operator
serviceAssist

Find solutions on your own: What do you do when unfamiliar error messages are displayed on the machine? How can you prevent unexpected downtimes? Even experienced machine operators do not always know what to do in certain situations. Our serviceAssist is here to help you at precisely these times. Find a solution quickly, without direct help from a HOMAG Service employee – that is what the serviceAssist app is here for. Use a digital assistant in the Service area as well and create the basis for supporting every machine operator digitally.

Try it now Open the web app

The benefits

  • Remote diagnostics history: Review the remote diagnostics activities of your machines quickly and easily.
  • Machine documentation: Access your machine documentation directly in serviceAssist at any time.
  • Spare parts history: Whether you ordered your spare parts in the HOMAG eShop or by email, you can search past orders directly in the app to easily identify your parts.
  • License for serviceRemote: Get the license for serviceRemote – the remote diagnostics technology of the future – even with the Classic version.
  • Suggested solutions: You will receive suggested solutions for selected error messages, so that you can solve them yourself using (step-by-step) instructions.
  • Contact HOMAG Service: Do you still need our help? No problem: With serviceAssist, you can simply forward content to the tapio ServiceBoard and create a ticket to get support from our HOMAG Service department.

Want to learn more?

homag.com/serviceassist

 

 

This is what serviceAssist offers you:

Classic Advanced
Remote diagnostics history
Spare parts history
Machine documentation
Proposed solutions